I must say I have never been more pleased and excited about receiving my oak barrel. I was overjoyed when it arrived, the quality and craftsmanship is over the top and made to perfection!! I live on the east coast and didn’t realize that TX was experiencing some severe winter weather, icing and snow. So as soon as I placed my order Jimmy sent me a personal text message explaining the shipment might be delayed by a week, Who or what company does this!!!! I’ve never had service like that. The order was delivered as expected and was packaged so well, better than I expected it to be, just like if you were shipping your most personal possession. I was so impressed with the packaging, but was disappointed after 10 minutes of unwrapping it to find out the latch got broken during the shipment. That same day Jimmy sent me another text making sure I received my order. I explained I was so impressed with the quality and beauty of it but was saddened to find out the latch was broken. Jimmy immediately placed an order for a replacement latch at no charge and I received it in just a few days. I’ve never experienced such outstanding customer service and overwhelming need to ensure the customer is happy!! Thank you Jimmy and your staff, I applaud you and your team you all exemplify the word customer service in everything you did for me!! I will definitely be a return customer!!
Sincerely~The Nelson Country Oasis Farm
I ran into a tweet on how small businesses are struggling and they need our support, so I started surfing on Facebook Market place for small businesses I can support and I found Oakwood Barrels. I resched out to Jimmy, not only did he give me a discount he was very responsive and detailed. My order came about 4 days later all perfect and well packaged. Jimmy went about and beyond to add some gifts to the shipment. The customer service was phenomenal and I respect that. I will be back to shop for more items from Oak Wood Barrels. Merry Christmas!
James Massaad is amazing!!!! He communicated very well, responds quickly and is super accommodating. This company provided me with greatest quality of Oak Wood furnitures. I have a great set of rocking chairs in my patio and I am ecstatic. I have already recommended this company to my friends and I am here to say- I highly recommend this company to anyone out there looking for quality. Worth every penny!!!Thank you James, 10/10 in customer service and 10/10 with quality of Oak Wood furnitures.
Are you looking for amazing, unusual, well made furniture? If so, look no further. You’ll find it at Oak Wood Wine Barrels! I am now the proud owner of three new pieces: a very comfortable wine barrel chair that even has hidden storage space under the seat; a small side table that has a place for a nice wine bottle and four wine glasses in the stem; and a beautiful hanging rack for displaying some of my special wines and wine glasses!Is great customer service what you want? They have awesome timely service! I texted questions to them and got a response an hour later! When has that ever happened before? Jimmy even texted back later to see if he had answered all my questions, or if there was any other way he could help me.I’ll be shopping there again. I hope that you do too!
This company has great products! They we’re fantastic to work with, great on response and the products again I would highly recommend, one a kind unique great stuff!
Super fast shipping, great to deal with. Awesome products. Very quick to fix an issue that happen from the shipping side of it. Highly recommend...
Amazing experience with this new family business. The quality of the furniture from the barrel itself to the leather used on the chairs, truly a pleasant surprise. Jimmy was also very professional and prompt in handling the sale.
Awesome experience with Jimmy. Helped loaded my truck up with a wine barrel coffee table and even went the extra mile to ensure everything was great which you don’t see too often anymore. Def has earned my business as a future repeat customer and will be recommending them to anyone looking for wine barrel furniture.
These guys have an amazing product and a fantastic personality! I've done a couple of Vintage Market Days shows with them and they are very pleasant to be around! cannot wait till I have my house fully remodeled to buy something from them for myself!
Absolutely beautiful products! Great quality! Highly recommend
I met these guys at the Vintage Market Days event in San Antonio. They are super great to work with and their products are so beautiful! My favorites are the options for wine storage.
Very pleased with our purchase! Great quality craftsmanship!
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